Insite Energy leaps to top performer spot on Trustpilot
31st March 2020
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With four stars and a rating of ‘Great’, Insite Energy is now the top-rated metering and billing company for heat networks on consumer review website Trustpilot. Thanks to recent investments in customer service, Insite Energy has raced up the rankings and is now outperforming every other heat network energy billing provider, as well as most of the big six energy companies.

Fifty one percent of Insite Energy’s ratings achieve 5 stars and that rises to 83 percent for the past 28 days. The current status of Insite Energy’s competitors is “Average” and “Poor” two and three star ratings.

“With increasing regulatory scrutiny of heat networks, it’s never been more important for energy and service providers to introduce greater levels of transparency and encourage positive consumer engagement,” said Gareth Copland, Insite Energy’s Client Services Director. “Insite Energy is leading from the front, with service quality that is a long way ahead of all other heat network metering and billing providers.”

Quality of service and transparency are particularly important for heat network users, who have historically suffered from a lack of information about energy usage and pricing as well as long contract periods with no option to switch providers. For these reasons, the Competition & Markets Authority (CMA) has for some time been calling for increased regulation of heat networks. Insite Energy welcomes these developments, which will help to build consumer confidence in heat networks.

Recent investments in customer service, including a new customer call centre, website and information systems, have resulted in a dramatic improvement in quality of service at Insite Energy.

“Our Trustpilot score is a reflection of how delighted our customers are with our service these days,” continued Copland. “People don’t tend to leave a review unless they are particularly struck by the service they’ve received – good or bad. It’s very gratifying to see how many customers feel moved to comment on the excellent service they’ve experienced, and how few negative comments there are. If you looked at the statistics for the past six months only, our rating would be more like 4.5-5 stars. We’ve made a concerted effort to improve our customer service, from the ground up. We have an excellent team in place now, and that has helped us to achieve this ‘Great’ rating in a very short time.”

Insite Energy aims to keep building on all this good work to continue to bolster customer confidence in heat networks.

Insite Energy’s Trustpilot page can be found here: https://uk.trustpilot.com/review/www.insite-energy.co.uk

Image – Recent investments in customer service, including a new customer call centre, website and information systems, have resulted in a dramatic improvement in quality of service at Insite Energy and a 4-star Trustpilot rating.

Image – Trustpilot ranking for heat network metering and billing companies as at March 31st 2020.

About Insite Energy

London-based Insite Energy is a specialist in providing metering, billing and payment services to customers connected to communal and district heating networks, providing end-to-end services across the life of housing and commercial developments.

Insite’s energy analysts and metering specialists can help heat providers to ensure they comply with all relevant legislations and regulations, and that they maximise the payback on their metering and billing investments. Services include; debt management, tariff setting, reviews and benchmarking, fuel procurement, metering best practice advice, advice on measuring energy efficiency, as well as resident communications.